You can communicate effectively
Communication is at the heart of business and no more so than in the retail sector. Every day you will come into contact with a range of individuals from customers, to staff and suppliers. You need to understand how to manage relationships and your communications with all stakeholders, both written and verbal. You will also need to be good at managing conflict when it arises. This course will give you the skills to be comfortable communicating in this role.
You can study fees-free
From 1 January 2018, tertiary education will be fees-free for eligible first-time tertiary students on programmes level 3 and above. You may be eligible to study this course fee-free. Find out if you’re eligible for free study.
Benefits to you
Manage effective relationships
You will deal with internal and external stakeholders on a daily basis. Sometimes you will be managing staff performance and sometimes you will be managing client relationships. This course will give you the verbal communication tools to make sure that whoever you are talking to, you manage the communication effectively and appropriately.
Improve your written skills
Report writing, responding to emails or replying to customer complaints can be a challenge. If you need assistance to make sure that your written communication skills are up to speed then this course will help. You will learn how to manage the process to achieve good results.
- Credit: 15
- EFTS: 0.125
- Level: 4
- Course fee: $166 (domestic students). Includes GST.
How long will it take?
This course is delivered over 10 weeks. If you want to study full-time you can enrol on more than one course at a time.
Please speak to one of our enrolment coordinators for more information on 0800 328 269 or refer to https://www.studylink.govt.nz/about-studylink/glossary/full-time-definition.html
“As a stay at home mum, I love the fact I don’t need to leave the house to learn and complete this qualification – this is one of the best things about it."
TANZ eCampus is offered by seven of New Zealand’s major tertiary providers including:
All qualifications will be awarded by one of these providers. Courses completed through TANZ eCampus are industry recognised and accepted by the New Zealand Qualifications Authority (NZQA). Graduates may attend the graduation ceremony of the relevant tertiary partner and will receive a parchment from the institute at which they enrolled.