FAQs

General Questions

Why study online

Our online courses work with your lifestyle to give you a flexible study option. This means you have the freedom to choose when to study and how to make your tertiary education programme meet your requirements. Now you can work, earn, live and learn with flexible online learning.

How do I enquire?

You can enquire today by completing our enquiry form

Who are TANZ eCampus’ partner institutions?

TANZ eCampus was established by seven of New Zealand’s leading tertiary education providers. These are Ara Institute of Canterbury, Otago Polytechnic, Universal College of Learning (UCOL), Nelson Marlborough Institute of Technology (NMIT), Eastern Institute of Technology (EIT), Toi Ohomai Institute of Technology, and NorthTec.

Do I still have 'holidays' from studying?

Most of the courses are delivered over a 9-12 week period therefore allowing you to create your own study plan wherever you want to take a ‘holiday’  We offer these courses every month so start dates are available to fit around your life and commitments.

How many hours do I need to study a week?

The number of hours required each week will vary to a certain degree depending on your previous academic and/or work experience. As a guide, NZQA suggests that each credit is worth 10 hours of total study time, so a 15 credit course delivered over 10 weeks will require approximately 15 hours per week of study. When planning your schedule, keep in mind how many weeks you have to complete the course. If you miss an entire week of study, you may miss almost 10% of your course content and will need to catch up.

The study required can take many different forms, including readings, contributing to forums, completing activities, completing and submitting assessments etc. You will need to engage in study on a regular basis each week.

Is my qualification recognised?

Any study completed online through TANZ eCampus is industry recognised, NZQA accredited and internationally accepted.  The Qualification that you complete through TANZ eCampus is awarded by one of our partner tertiary education providers (Institution of Technology Polytechnics (ITPs). Your qualification will be of equal merit to a qualification completed face to face on-campus

Do I need to buy textbooks?

Most of the TANZ eCampus range of courses do not require you to purchase textbooks. Your learning materials and resources will be available electronically within each course. Unlike a textbook, these resources will be updated regularly allowing you access to the latest and most relevant information.

The exception is the New Zealand Diploma Business level 6, which is an expiring qualification that is only available to students who have already started studying it. The required text books are provided on each of the course pages.

Is there a graduation?

When you complete your qualification (which, by the way, is great work) through TANZ eCampus you will be awarded your shiny new NZQA qualification by one of our Tertiary partners (this is the one you will enrol with).

You can also choose to receive your Certificate or Diploma at any of our Tertiary partners Graduation Ceremonies. Usually this is the one that you enrolled with, but if you are somewhere else at the time we can assist you with making this happen at another of our ITP partners’ ceremonies.

For more information on when these Graduations are, click here.

Course Questions

Can I study as a full-time student?

If you want to study as a full-time student you must enrol on more than one course at a time. Please refer to Studylink definition of a full-time student – https://www.studylink.govt.nz/about-studylink/glossary/full-time-definition.html

Are there exams or assessments?

Good news – there are no exams!    However there are assessments, such as reports, online portfolios, and case studies, which have been strategically placed within each course. These have set submission dates and will contribute to your overall grade.

To help you to succeed, your course facilitator is there to assist you with the assessment requirements and timelines. All you need to do is follow the course schedule, engage with your facilitator and advisor, and its smooth sailing to the end.

How long are the courses?

Every course has different lengths or number of weeks to complete.  The factors that cause the differences include the number of credits per course, the level that the course is at ie if it is Level 3 or Level 4 etc.  However most TANZ eCampus courses are delivered over a period of 9-14 weeks. Check the relevant course page for course specific information.

When do the courses start?

One of the major benefits of completing study with TANZ eCampus is the flexible nature of our course timetable, with courses available to start at regular intervals throughout the year.

How many hours do I need to study a week?

Depending on your previous academic and/or work experience, the number of hours required each week will vary to a certain degree. As a guide NZQA suggests that each credit is worth 10 hours of total study time, so a 15 credit course delivered over 10 weeks will require approximately 15 hours per week of study. The study can take many different forms of engagement, including reading, discussing, reflecting on practice etc..

When do I get my results?

Your Facilitator will mark the assessments you complete throughout the course and will provide you with feedback on how well you have done, and what you could improve upon – to help with your next assessment.

At the end of your course (usually within 2-3 weeks of the course end date) your assessment results and final course result will be sent to your enrolling institution for final approval. You will receive your confirmed course result from them. They will let you know how to access the result, and when it is available.

Your enrolling institution will also approve the award of a qualification, once you have met all of the requirements e.g. successfully completing all the courses.

Support Questions

How will I be supported?

Studying at TANZ eCampus is all about you. You will be supported by your own advisor who will follow you through your learning journey, helping you along the way to reach your study goals. Our portal helps us track your progress – we will regularly check in and see how you are going and, if you need help, we will step in to give you the guidance you need to kick your study back into gear.

What support will I get from my Facilitator?

To help you through your learning journey you will have access to experienced course facilitators who are dedicated to helping you achieve your study goals. Your course facilitator will track your progress within each course. They will provide guidance and feedback on assessments and information on course materials. They will also be available to answer course questions.

Can I talk to my facilitator on the phone?

Each Facilitator will put their preferred method of contact on the course home page. Some will offer telephone and Skype details that learners can use to contact them.

Is there Facilitator support over the weekends?

Many of our Facilitators work over the weekend. Your Facilitator will advise their availability on the course home page so you can see when they are available.

Do I have a specific amount of time per week I can talk to my facilitator?

Given the nature of flexible online learning, all of our Facilitators work flexible hours, so their availability varies. Each Facilitator will provide details of when and how they can be contacted on the course home page.

If I send my facilitator an email how long does it take for them to get back to me?

Facilitators will endeavour to respond to email enquiries within 24 hours of them being made, but guarantee within 48 hours. Many will respond a lot quicker depending on when the enquiry was sent.

What do I do if I don't hear back from my facilitator?

If you have not heard back from your Facilitator within 48 hours you can contact you personal Student Advisor who may be able to assist you with your issue.

Technical Support Questions

What are the computer requirements?

TANZ eCampus will be accessible on most modern devices including tablets and smartphones, but some specialty resources or software may be required for specific courses. We recommend you have access to a desktop/laptop computer. The computer requirements can be viewed by downloading the TANZ eCampus computer requirements [PDF, 42KB] document.

What if I have trouble logging on, technical issues or forgotten my password?

We have a dedicated IT Support team that is available Monday – Friday 9am-5pm who endeavour to respond within 4-6 hours – based on the urgency and priority of the problem. Outside these hours please leave a message with our answer services 0800 328 269 or email [email protected] They will get back to you the next working day.

What do I do if I didn’t get any log in details?

You will have been sent an email from TANZ eCampus containing your login information to access the portal. Be sure to check your email account’s spam/junk folder if it hasn’t arrived yet. If you are unable to find your log in details, please contact our dedicated IT team. They work Monday to Friday 9am -5pm and can be contacted via [email protected] or 0800 328 269. Outside these hours please leave a message and they will get back to you on the next working day.

Cost/Payment Questions

Can I study fees-free?

From 1 January 2018, tertiary education has been fees-free for eligible first-time tertiary students on programmes level 3 and above. This exciting news was not just for school leavers. The ability to study fees-free is open to anyone of any age, provided they meet the eligibility criteria. To learn more about fees-free tertiary education visit https://www.feesfree.govt.nz

Can I get student loan support?

Courses and qualifications through TANZ eCampus are eligible for student loan support on condition that you meet certain criteria set by Studylink. To find out more visit https://www.studylink.govt.nz/

Other Questions

Do the business Diploma courses need to be completed in order?

We recommend that you study the four Core Papers of the New Zealand Diploma in Business are completed first – (Organisations in a NZ Context;  Understanding Change; Business Environments; Business Functions).

If you start with courses from a specific strand (Project Management ; Administration & Technology; Leadership & Management ; Accounting;  Human Resource Management; Sales & Marketing), it is best if you have some knowledge of the subject area first.  Best to discuss with our Customer Service team and they can guide you in the right direction.

What do I need to do before my course starts?

The flexibility of online study means that you are responsible for your own learning and meeting the set course assessment deadlines. As the TANZ eCampus learning environment may be new to you, we recommend giving yourself the time to become familiar with the learning environment before your course starts.

To help you with this, there is a ‘Getting Started’ course available 2-3 days prior to your official course start date.   Well worth having a look through this and familiarise yourself with the format of our courses.   All our courses including the ‘Getting Started’ are structured the same so it’s a good opportunity to have a play around with this one before you start on the road to success.

What happens if I don’t finish the course?

We want you to be a successful learner. However if you find that you are unable to finish the course, you are able to withdraw from your course as long as you do so before the last 2-3 weeks of the course. Your result will then show as Withdrawn. If you do not withdraw, and do not finish the course, your results will show a fail.

If you want to complete the course at a later date you will need to re-enrol and pay the course fees again.

What happens if I want to cancel my course?

We understand that life can get in the way and that you may need to cancel your course enrolment. As long as you give us notice within 5 working days after the course has started, we can cancel your enrolment. This will enable you to transfer into a later course occurrence, or a different course altogether. We can discuss alternatives with you.

As long as you are in that 5 day window your fees will be refunded, although your enrolling institute may still charge an admin fee. After the 5 day window you will need to formally withdraw from study.

How do you use my data?

TANZ eCampus uses data to improve how we support our learners, how we design and develop the TANZ eCampus platform and our courses, and how we can make the learner experience better. Data plays an important part in our continuous improvement strategies. In short, the data we collect helps us to be better at what we do and how we do it.

Our use of data is informed by two key policies – our Privacy policy (which follows the Privacy Act 1993) and our Data Governance policy. It’s important for you to know just how seriously we take the use of data and the rules we follow to ensure we use it safely, ethically and for the purposes we collect it. Please feel free to read our Privacy policy—it explains in detail the rules we follow and how we meet them.

What if I don’t engage in a course once I am enrolled?

The flexibility of online study means that you are responsible for your own learning and meeting the set course assessment deadlines. However as all our courses are government funded, we require you to be actively participating within the courses i.e. logging in regularly, completing activities, contributing to forums etc.

Therefore, if you do not engage in the course within the first week it will likely result in you being withdrawn or moved into a later course occurrence.

What documentation do I need to provide?

You will be enrolled through one of our partner Institutions. As all of our courses are government funded, your enrolling institution will contact you to collect additional information and documentation needed to study.

Documentation will include a verified copy of a least one of the following documents

  • Birth Certificate (with place of Birth stated as New Zealand, Cook Islands, Tokelau, Niue, or Australia)
  • New Zealand Passport
  • Overseas Passport (with NZ Residency stamp)
  • Marriage Certificate (If you have changed your name from your Birth Certificate or Passport)
  • Deed Poll Declaration (If you have changed your name by Deed Poll)
  • Certificate of Citizenship for New Zealand.

Do not post or courier original identity documents, as it’s hard to guarantee their secure return. Your enrolling institution will accept a scanned and emailed copy of verified documentation from New Zealand Citizens or New Zealand Residents. (followed up by these being posted to your enrolling institution)

What is a verified copy?

A verified copy is a copy of an original document that has been signed and dated (preferably with an official stamp) by a person authorised to take declarations under the Oaths and Declarations Act 1957. This could be a:

  • Justice of the Peace
  • Barrister or solicitor of the High Court
  • Notary Public
  • Court Registrar or Deputy Registrar
  • Member of Parliament
  • Land Transport Safety Authority,
  • Public Trust,
  • Government department (including Internal Affairs and Inland Revenue)

A verified copy of a whakapapa statement is acceptable if you cannot obtain a birth certificate. This must be signed by you and a kaumatua as evidence of identity and citizenship

If you are in a remote community and can’t access someone from the list above, you can use a school principal, minister of religion or general practitioner.

You can find a list of Justices of the Peace at – http://justiceofthepeace.org.nz/Find+a+JP.html

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