FAQs

Short courses with ed2go

S1: Enquiries and Enrolment

S1.1 Who is ed2go?

TANZ eCampus has partnered with ed2go to deliver short courses to learners. As a trusted provider of online education certification courses and corporate training, ed2go works with more than 2,100 colleges and universities across the globe and has delivered online learning to over three million students.

S1.2 How do I apply for a short course?

If you are interested in studying one of our flexible short courses, visit the TANZ eCampus ed2go page and follow these steps:

  1. Go to Catalogue and choose your course
  2. Add to cart
  3. Choose your start date
  4. Continue to Checkout
  5. Sign in or Create an account
  6. Choose your payment option and enter your payment details
  7. Go to My Classroom and unlock your course

S2: Course Information

S2.1 How do online courses short courses work?

The short courses consist of 12 lessons, which include live instructor support, interactive quizzes, assignments, tutorials and online discussion areas.  Our range of short courses can be accessed over the internet at any time of day or night.

Unless otherwise specified, all courses run for six weeks, with most courses involving 24 contact hours in total. There are two lessons released each week and each of these takes about two hours to complete.

Once a lesson is released, you have two full weeks to complete the readings, assignment and quiz for the lesson. You even have two weeks to complete the final exam, starting the day it’s released.

S2.2 When do the short courses start?

Our short courses have monthly start dates throughout the year – simply click on a course in the Course Catalogue and choose the start date that suits your schedule. As the courses are based in the US, the course start date is one day later than indicated on the website. For example, a session starting on April 12 will begin on April 13 in New Zealand.

S2.3 Can I take more than one course at a time?

Yes, you can study as many courses as you like. You will need to set aside approximately four hours of study time each week for every course you take.

S2.4 How will I be supported as I complete the course?

If you don’t understand everything or have questions about the course content, don’t worry. The short courses are developed and taught by expert instructors. You are encouraged to ask questions and will have access to an online discussion area within the course – this is where you can communicate with your instructor and other students and submit assignments.

S3: Fees

S3.1 Can I get a student loan or allowance if I take a short course with ed2go?

No, students taking our range of short ed2go courses are not eligible for StudyLink support.

S3.2 How can I pay for the course?

You can pay for your course online using Mastercard or Visa. Simply click on a course in the Course Catalogue, choose a start date and enter your payment details.

S4: Certificate of Completion

S4.1 Will I get a certificate if I complete a short course?

Yes, once you have successfully passed the short course you can print a ‘Certificate of Completion’ before the classroom closes. The online completion letter can be found by logging into your classroom and following the following steps:

  1. Select Completion at the top or bottom of each web page in your course
  2. Click on the link for the completion letter

After the classroom closes, the certificate can also be printed from Previous Courses in My Classroom.

S4.2 Is my certificate recognised as a qualification in New Zealand and overseas?

Our range of short courses do not lead to a recognised qualification. If you are interested in working towards a qualification, our range of certificate and diploma courses are industry recognised, NZQA accredited and internationally accepted.

S5: IT Requirements and Support

S5.1 Who do I contact about technical issues?

You can report technical issues using the Support link at the bottom of every page in the classroom. Alternatively, you can email [email protected].

S5.2 Can I take an online course using a Macintosh or iMac computer?

Most of our courses can be completed on a Mac device. Follow these steps to find out if your course can be taken on a Mac device:

  1. Go to Catalogue
  2. Go to the Requirements tab to see if you can take the course on your Mac device

Certificates and Diplomas

S1: Enquiries and Enrolment

1.1 Who is TANZ eCampus and what is their relationship with the Institute of Technology and Polytechnics (ITPs)?

TANZ eCampus is a flexible online learning service that was established by six of New Zealand’s leading Institute of Technology and Polytechnics (ITPs): Ara Institute of Canterbury, Otago Polytechnic, Universal College of Learning (UCOL), Nelson Marlborough Institute of Technology (NMIT), Eastern Institute of Technology (EIT) and NorthTec. TANZ eCampus also offers courses through Toi Ohomai Institute of Technology and Western Institute of Technology at Taranaki.

All TANZ eCampus are delivered through the TANZ eCampus portal and awarded by one of these eight ITPs. Learners also have access to the on-campus facilities and services of their enrolling ITP.

1.2 What documentation do I need to provide when I enrol?

You will be enrolled through one of our partner Institutes of Technology and Polytechnics (ITPs), who will contact you to collect the information and documentation needed to enrol in your chosen course. If you are over twenty years old, you will also be asked to supply a recently updated CV. Visit our Required Documents page for more information.

1.3 Can I enrol as a full-time student?

Yes. For your study to be approved as full-time for StudyLink purposes, the length of that course must meet a certain EFTS (equivalent full-time student) value.

If you want to study as a full-time student, you must work on more than one course at a time. You do not have to enrol in more than one certificate or diploma. For example, if you enrol in a Diploma of Business and decide to study as a full-time student, you will complete eight separate courses over 36 weeks, spending approximately 33 hours each week on your studies.

Visit the StudyLink website to access information about their definition of full-time study for Student Loan and Student Allowance purposes. You can also  contact one of our dedicated sales and learner services coordinators for advice.

1.4 Can I study if I am an international student?

At this time we are unable to accept applications from international students.

1.5 Can I use previous study, work or life experience as credit towards my new programme of study?

Yes, in some circumstances you may be given credit towards courses in your programme of study in recognition of previous study, work, or life experience.

If you have previously completed a course and you would like to apply to have it credited towards your new programme of study, please contact your enrolling Institute of Technology and Polytechnic (ITP) before you finalise your enrolment. You will be asked to complete a Credit Transfer form. Your enrolling ITP will decide whether you are eligible.

If you have completed a similar course to the required standard and want to apply to have it credited to your new programme of study, you will be asked to complete a Cross Credit application.  Your enrolling ITP will decide whether you are eligible.

If you have gained knowledge and skills in the workplace or through life experience and would like this to be recognised and credited towards your new programme of study, please contact your enrolling ITP and complete the Recognition of Prior Learning (RPL) form that they provide.  Recognition of Prior Learning (RPL) involves a formal assessment of your knowledge and skills for the purpose of awarding credit towards that qualification. Your enrolling ITP will decide whether you are eligible.

S2: Student Support

2.1 What support services are available to help me learn?

TANZ eCampus provides a supportive learning environment. You have access to your own student advisor, a dedicated course facilitator, resources on the TANZ eCampus portal, the Smarthinking tutoring service and support services provided by your enrolling Institute of Technology and Polytechnic (ITP).

You’ll find detailed information about the many support services available to you on our Student Support page.

2.2 How do I contact my facilitator?

Your experienced course facilitators are dedicated to helping you achieve your study goals. Our facilitators love hearing from learners and their whānau.  Take some time to get to know your facilitator by reading the ‘Meet your Facilitator’ information on your course overview.

You can contact your facilitator directly from your course home page.

Facilitators will try to respond to email enquiries within 24 hours. All email enquiries will be responded to within 48 hours.

If you have not heard back from your facilitator within 48 hours, please contact your student advisor, who will try to help you with your enquiry or issue.

If you would like to know more about how your facilitator will help you learn, please visit our Student Support page.

2.3 How do I contact my student advisor?

When you enrol, your student advisor’s name and email address will be sent to you with your study plan. Your student advisor can provide personalised advice about study skills, referrals to on-campus support services and other non-academic issues or queries. If you would like to know more about how your student advisor will help you learn, please visit our Student Support page.

S3: Course Information

3.1 When do the courses start?

One of the major benefits of completing study with TANZ eCampus is that we have courses available to start at regular intervals throughout the year.

Check the relevant course page for course-specific information.

Our courses do have set start dates and end dates. Make sure that you choose a start date that suits your commitments and lifestyle, as failure to log in within the first 10% of your course will result in your enrolment being cancelled.

3.2 How long are the courses?

The number of weeks each course takes to complete varies, depending on the number of credits per course and the course level.  Most TANZ eCampus courses are delivered over a period of 9-14 weeks and have monthly start dates.

Check the relevant course page for course-specific information.

3.3 How do TANZ eCampus courses work?

TANZ eCampus courses are delivered by expert course facilitators. The study required can take many different forms, including readings, contributing to forums, completing activities and completing and submitting assessments. You can communicate with your course facilitator and classmates through online discussion areas.

Our online courses can be accessed online at any time of day or night. This means that you have the freedom to make your tertiary education programme work with your lifestyle and commitments. While you do not need to be online at specific times, you are required to regularly access and engage with your course materials, manage your time carefully and complete all course and assessment requirements by the due dates posted in the Assessment Requirements section of your course.

3.4 I am studying towards a diploma. Do I have to complete all the core papers before starting courses from a specific strand?

We recommend that you complete the core papers before moving on to courses from a specific strand.

You may start with courses from a specific strand, but we only recommend this option to learners with prior knowledge of the subject area.

For example, if you are studying towards a New Zealand Diploma in Business (Project Management) Level 5, we recommend that you first complete the four core papers of the New Zealand Diploma in Business. However, if you have some prior knowledge of project management, you may choose to study a course from the Project Management strand before completing the four core courses.

For advice on the best study pathway for you, please contact our sales and learner service coordinators.

S4: Qualifications and Graduation

4.1 Will my qualification be recognised in New Zealand?

Yes, any study completed online through TANZ eCampus is industry recognised, NZQA accredited and internationally accepted.  The qualification that you complete through TANZ eCampus will be awarded by one of our partner Institute of Technology and Polytechnics. Your qualification will be of equal merit to a qualification completed on-campus.

4.2 Will my qualification be recognised internationally?

Yes, the NZQA qualifications that TANZ eCampus offer are internationally accepted as they are listed on the New Zealand Qualifications Framework (NZQF). The New Zealand Qualifications Authority (NZQA) works closely with other government agencies such as Education New Zealand (ENZ), the Ministry of Education (MOE) and the Ministry of Foreign Affairs and Trade (MFAT) to develop formal agreements and arrangements with other countries to recognise each other’s qualifications.

Not every country has the same arrangements in place, so be sure to check out NZQA’s country-specific qualification recognition arrangements for more specific information. You can also visit  the NZQA website for more details.

4.3 Which level of qualification should I choose?

At TANZ eCampus, we offer a range of qualifications across levels 3-6 of the New Zealand Qualification Framework (NZQF). If you’re not sure which level to choose, visit the NZQA website for information on the knowledge and skills demanded at each level and the further education and employment opportunities each qualification can lead to. For advice on the best study pathway for you, please contact our sales and learner service coordinators.

4.4 Is there a graduation ceremony?

Yes, when you complete your qualification through TANZ eCampus, you will be awarded your NZQA qualification by your enrolling Institute of Technology and Polytechnics (ITP).

You can also choose to receive your certificate or diploma at any of our partner ITPs’ graduation ceremonies. Usually this is the one that you enrolled with, but if you are unable to attend this ceremony, we can arrange for you to attend an alternative ceremony with a different tertiary provider. Visit our Qualifications page for more information on the dates and locations of our ITPs’ graduation ceremonies.

S5: Fees

5.1 Can I study fees-free?

From 1 January 2018, tertiary education has been fees-free for eligible first-time tertiary students on programmes level 3 and above. This exciting opportunity is not just offered to new school leavers. The ability to study fees-free is open to anyone of any age, provided they meet the eligibility criteria. Visit the Fees Free website to learn if you are eligible.

5.2 Can I get student loan support?

If you are studying towards an NZQA certificate or diplomas with TANZ eCampus, you are eligible for student loan support on condition that you meet certain criteria set by StudyLink. Visit the StudyLink website to find out more.

5.3 My StudyLink funding has not been finalised. Should I start my course?

No, as this may result in you being liable for the course fees. TANZ eCampus courses are offered at regular intervals throughout the year. If your StudyLink funding isn’t approved in time, please contact our sales and learner service coordinators to discuss moving to a later course occurrence.

5.4 How do I contact StudyLink?

First-time learners can apply online using this link.

You can use MyStudyLink to manage your information, claim course-related costs, and re-apply for Student Allowance or Student Loan online.

Alternatively, you can email StudyLink through their FAQs page or give them a call on 0800 88 99 00.

S6: Getting Started

6.1 What do I need to do before my course starts?

It’s great that you want to get prepared. Kei runga noa atu koe!

There are no textbooks to buy – all readings and course materials are available online.

As the TANZ eCampus portal may be new to you, we recommend giving yourself time to explore the portal before your course starts. To help you with this, you will be enrolled in our ‘Getting Started on eCampus’ course, which becomes available 2-3 days before your course starts.  This course follows the same format and structure as the rest of our courses, and it will help you get to know the platform before you start your course.

When you enrolled, you were sent an email with instructions about how to log in to the portal. You can log in using the green Portal Login button on the top right hand of this page. Once you have logged in to the portal, click on the My Support tab and spend some time looking through the resources provided. You’ll find learning resources, instructional videos, FAQs for current learners and much more.

6.2 When will I get access to my course?

You will receive a welcome email when your course becomes available. You will generally be given access your course within 1-3 working days of the official start date. We recommend that you log in to the portal and familiarise yourself with your course before it starts. However, it’s also important to log in on the day your course officially starts, as your engagement in the course is carefully monitored from this point onwards.

S7: Time-management and Assessment

7.1 How much time should I spend on my course each week?

All learners are different. As a guide, NZQA suggests that each credit is worth 10 hours of total study time, so a 15-credit course delivered over 10 weeks will require approximately 15 hours per week of study.  The study can take many different forms, including readings, contributing to forums, completing activities and completing and submitting assessments etc. When planning your schedule, keep in mind the number of weeks you have been given to complete the course. If you miss an entire week of study, you will miss a significant amount of course content and will need to catch up.

7.2 If I work quickly, can I finish my course early?

You are responsible for your own learning and meeting the set course assessment deadlines. All content and assessments will be available from the beginning of each course. However, a key requirement for TANZ eCampus learners is that you log in regularly and actively engage with learning materials throughout your course. This means completing activities, reading texts and resources, contributing to forums and completing and submitting assessments.

While you may submit your assessments early, remember that they are designed to deepen your understanding of course content, and it’s better to complete them as you progress through the course. You can view the Learning Path on your course Home Page to help you manage your time and plan your study schedule.

7.3 Can I take holidays and breaks during a course?

Most of the courses are delivered over a 9-14 week period. Most courses have monthly start dates, so you can choose course dates that fit around your commitments, including planned holidays. When choosing your start date, keep in mind that you must engage with the course within the first 10% of your course. Failure to do so will likely result in your enrolment being cancelled. Take into account that you must engage with each course regularly and complete all course and assessment requirements by the due dates posted on the Assessment Requirements section of your course.

If you are receiving StudyLink support, make sure that you contact StudyLink to discuss how taking a break between courses will impact on your student loan and/or student allowance.

7.4 Do assessment due dates ever fall on public holidays?

TANZ eCampus offer courses at regular intervals throughout the year. As a result, occasionally assessment due dates fall during holiday periods.

However, you are allowed to submit assessments early, so you can plan your study schedule to avoid uploading assessments on a public holiday. Contact your student advisor if you’d like help with creating a study schedule and managing your time over holiday periods.

7.5 Are there exams or assessments?

There are no exams. However, you will be required to complete assessments, including online tests, as you progress through your course. The type of assessment depends on the learning outcomes of the course you are enrolled in and can include reports, online portfolios and case studies. Assessments have set submission dates and will contribute to your overall grade.

To help you to succeed, your course facilitator is there to assist you with the assessment requirements and timelines. All you need to do is follow the course schedule and engage with your facilitator and advisor.

7.6 When do I get my results?

Your facilitator will mark the assessments you complete throughout the course and will provide you with feedback on areas of success and opportunities for improvement.

You will be enrolled through one of our partner Institutes of Technology and Polytechnics (ITPs). At the end of your course (usually within 2-3 weeks of the course end date) your assessment results and provisional course result will be sent to your ITP for final approval. You will receive your confirmed course result from them. They will let you know how to access the result, and when it is available.

Your ITP will approve the award of a qualification when you have met all course requirements.

S8: IT Requirements and Support

8.1 What equipment and software do I need to complete a course with TANZ eCampus?

TANZ eCampus is accessible on most modern devices, including tablets and smartphones, but some specialty resources or software may be required for specific courses. We strongly recommend that you have access to a desktop/laptop computer. See individual course descriptions and our TANZ eCampus computer requirements

Please be aware that some of the learning resources within our computing and business administration courses have been specifically designed for a Windows environment. If you are a Mac user, please advise your course facilitator. They will show you how to access alternative resources to ensure that you are not disadvantaged.

8.2 What if I have technical issues?

We have a dedicated IT Support team that is available on Monday – Friday between 9am and 5pm and can be contacted by email at [email protected] or on 0800 328 269. Our IT Support team will endeavour to respond to your enquiry within 4-6 hours, based on the urgency and priority of the issue.  If you encounter an issue outside of these hours, please email or leave a message and our team will respond to you on the next working day.

8.3 How do I log in?

You will have been sent an email from TANZ eCampus containing the login information you need to access the portal. Be sure to check your email account’s spam/junk folder if it hasn’t arrived yet. You can log in using the green Portal Login button on the top right hand of this page.

If you are unable to find your login details, please contact our dedicated IT Support team. They are available on Monday – Friday between 9am and 5pm and can be contacted by email at [email protected] or on 0800 328 269.  If you encounter an issue outside of these hours, please email or leave a message with our answer services and our team will respond to you on the next working day.

S9: Withdrawal and Non-completion

9.1 What happens if I don’t engage in a course I am enrolled in?

A key course requirement is you should regularly access and engage with the learning materials and activities on the TANZ eCampus portal. This will ensure that you keep up with the learning and are prepared when your assessments are due.

If you do not log in within the first 10% of your course (the cancellation period), it is likely that your enrolment will be cancelled. Cancellation at this stage will result in a refund of all fees and will not appear on your academic record. This will not affect future applications at TANZ eCampus and you may transfer into a later course occurrence or begin a new program of study. However, your enrolling Institute of Technology and Polytechnic (ITP) may still charge an administration fee when you cancel your enrolment at this stage. If applicable, your enrolling ITP will inform StudyLink that your enrolment has been cancelled and any StudyLink payments connected to this course will stop.

Non-engagement after the cancellation period may result in you being withdrawn from the course. There will be no refund of fees at this point and your enrolling ITP will inform StudyLink that you have been withdrawn from the course. If you are not able to access your course for more than a few days, please let your facilitator know. 

There may be other options available to you if you are unable to complete your course due to circumstances outside of your control. Please contact your student advisor to discuss your options.

9.2 What happens if I withdraw from a course?

We want you to be a successful learner. However, if you find that you are unable to finish a course you have enrolled in, you can withdraw from your course if you do so before the last 2-3 weeks of the course (depending on the length of the course). Your result will then show as ‘Withdrawn’. If applicable, your enrolling Institute of Technology and Polytechnic (ITP) will inform StudyLink that you have withdrawn from the course and any StudyLink payments connected to this course will stop.

If you do not withdraw within this timeframe and do not finish the course, a ‘Fail’ result will appear on your academic transcript. If applicable, your enrolling ITP will inform StudyLink if you do not regularly engage with your course and submit assessments and any StudyLink payments connected to this course will stop.

If you want to join a later course occurrence, you will need to re-enrol and pay the course fees again.

There may be other options available to you if you are unable to complete your course due to circumstances outside of your control. If you are considering withdrawing from your course, please contact your student advisor to discuss your options.

9.3 What happens if I want to cancel my enrolment?

We understand that life can get in the way and that you may need to cancel your course enrolment. We can cancel your enrolment if you give us notice within the first 10% of your course. This will enable you to transfer into a later course occurrence, or a different course altogether. We are happy to discuss alternatives with you.

If you cancel within the first 10% of your course, your fees will be refunded, although your enrolling institute may still charge an administration fee. If applicable, your enrolling Institute of Technology and Polytechnic (ITP) will inform StudyLink that you have cancelled your enrolment and any StudyLink payments connected to this course will stop.

If you do not cancel your enrolment within this timeframe, you will need to formally withdraw from study.

S10: Data Protection and Privacy

10.1 How do you use my data?

TANZ eCampus uses data to improve how we support our learners, how we design and develop the TANZ eCampus platform and our courses, and how we can make the learner experience better. Data plays an important part in our continuous improvement strategies. In short, the data we collect helps us to be better at what we do and how we do it.

Our use of data is informed by two key policies – our Privacy Policy (which follows the Privacy Act 1993) and our Data Governance policy. It’s important for you to know just how seriously we take the use of data and the rules we follow to ensure we use it safely, ethically and for the purposes we collect it.

S11: Results

11.1 I have recently completed a qualification - why hasn’t it appeared on my NZQA record?

The registration of your award will be completed by NZQA once they receive the relevant completion data from the Ministry of Education, which your enrolling Institute of Technology and Polytechnic (ITP) will submit on your behalf.

The NZQA registration process is currently experiencing a 12 to 18 month delay, which is outside of the control of your ITP.
However, you can request an immediate registration of your award through your ITP at a cost of $ 5.10 per award. Please contact your enrolling ITP if you would like to do this.

Please also note that your official academic transcript is available from your enrolling institution and is usually sufficient as evidence of your qualification.