COVID 19 Learner Support

A message to our learners


Kia ora koutou,

Home isolation can be tough. We’re so lucky to be part of a virtual community, and to be able to continue to work towards our personal and professional goals amid all this disruption.

Some of you may be juggling working from home, childcare and learning online over the Easter break this year. Check out our resources on balancing work and study and learning with tamariki at home. If you can, try to take at least one day to unwind, connect with friends and family, and do activities you enjoy. It’s important to look after yourself.

It’s always difficult to stay motivated over a holiday period, and it’s understandable if you’re finding it even more difficult to motivate yourself than usual. Falling behind can increase stress, so it’s important to maintain good study habits if you can. Here are some strategies to help you stay motivated over the Easter break:

  1. Use this weekly planner to plan your time. Making a commitment to study in writing can help you to stay motivated. Plan to study for short blocks of time, and make sure to schedule in time for breaks and doing things you enjoy. If you have friends and whānau in your bubble, show them your schedule and ask them to help you stick to it. If you do fall behind in your studies or are not coping, remember that you can always ask us for help.
  2. Don’t be too hard on yourself or set yourself up to fail. Make sure that your study schedule is do-able. If you don’t manage to keep to your schedule, plan to make up for it the next day. We all have a lot to think about at the moment, and it’s normal to feel distracted or unfocused. Be kind to yourself.
  3. Reward yourself for sticking to your schedule or completing a task with some time off, an Easter treat, an episode of your favorite show, a walk, or something else you enjoy.
  4. Ask for help if you need it. If you’re feeling low or anxious, visit for helpful information on anxiety and depression and a free text counselling service (text 5626) for young New Zealanders. The Ministry of Health is also providing free counselling for all New Zealanders – just call or text 1737 to talk with a trained counsellor for free, 24 hours a day, 7 days a week.

It’s likely that the Easter break has sneaked up on you this year; we’ve all had a lot to think about. Here are some ideas for Easter-themed activities for those of you with restless tamariki at home:

Don’t forget to keep connecting with us and your fellow learners. He waka eke noa – a canoe which we are all in with no exception.


Kia ora koutou,

We hope you and your whānau are safe and well in your bubble.

As you can see, we’re regularly updating this page with new resources designed to offer support strategies as we all adjust to this ‘new normal’. In addition, here’s a selection of trustworthy websites that contain reliable strategies, advice, tools and resources about COVID-19:

  • The Ministry of Education Learning from Home website contains a wide range of resources for parents and whānau who are supporting learning at home. They will be adding more resources over the coming weeks, and their advice around staying healthy and safe applies to learners of any age. For resources in Te Reo Māori, you can visit the Kauwhata Reo website. If you have school-aged tamariki in your bubble and are wondering how to support their learning, this is a great place to start.
  • The Mental Health Foundation’s website includes valuable information on how to look after your mental health and access support during COVID-19.
  • StudyLink’s website contains information for learners receiving a Student Allowance or Student Loan.
  • The government’s COVID-19 website has up-to-date information on everything you need to know about COVID-19, from advice on how to stay safe to resources on how to access financial support.
  • The government has launched a WhatsApp channel to help you access the latest news and information about COVID-19.
  • Dr Michelle Dickenson has created a video to help you teach your tamariki about how handwashing prevents the spread of the virus, and the KidsHealth website contains useful information about how to explain the situation to tamariki.
  • The Ministry of Health website contains health advice on topics such as hygiene, home care and wellbeing.
  • Skinny Jump are a not-for-profit service who provide subsidised broadband to eligible Kiwi homes. The plans start from $5 for 30GB of broadband, come with a free modem, and there are no contacts or credit checks. Visit their website to check your eligibility and for information about how to sign up.

If you’re struggling, remember that we’re here to help – you can always reach out to your student advisor, facilitator and fellow learners for advice and support.

He moana pukepuke e ekengia e te waka.

A choppy sea can be navigated.


Kia ora koutou,

These are difficult times for everyone, and I know many of our learners are very concerned about what is happening with the Covid-19 virus. In an effort to support the  drive to eliminate the virus and save lives, our institutions (ITPs) will be closing their campuses with effect from Tuesday 24 March. The government’s direction is for everyone wherever possible to self-isolate to our homes for the next four weeks.

Several of our learners have contacted eCampus to ask how this affects your courses. The positive news is that your courses are totally on-line and that these will continue as currently planned. This means course end dates and assessment dates will remain as stated in your course portal.

Obviously, some of you have had a change of circumstances and may be struggling to fit in study at this time. We encourage you to contact your Facilitator and Student Advisor -they can work with you to support your learning and help you structure study to work around your life-whatever that looks like now.

All online resources and online services from the ITPs will remain available. The SmartThinking system will also continue to be available for support with your assessments.

We are lucky to be part of a supportive, connected virtual community and it’s important that we come together to support each other in the coming weeks. Make sure you connect with other learners in your course and share your experiences.

If you are receiving a student allowance, StudyLink has confirmed that student allowances will continue as long as students remain engaged in study. Further details can be found

Stay up to date with any developments or support material on

Kia whakakotahi ai tātou i tēnei wā. Stay safe.


These are difficult times for everyone and I know many of our learners (and our staff) are very concerned about what is happening with the Covid-19 virus. The situation is changing rapidly and all we can do is prepare as much as we can, and be supportive of each other.

Some of you are worried about your own jobs or businesses, and those of whānau and friends. You may be worried about your own families and friends, especially children and those more vulnerable, and many of you are concerned about how you will cope with study if schools and childcare centres close. Some of you are working extra hours because your job is extra busy now. For those of you working in health care, manufacturing or retail we say a special thank you, but whatever your circumstance we have all been affected.

We are lucky to be part of a supportive, connected virtual community and it’s important that we come together to support each other in the coming weeks. We can work with you to support your learning and help you structure study to work around your life-whatever that looks like. We have developed and added some resources to this site to give you ideas on how to do this, but the important thing is we are here to help. Please keep in touch with your Facilitator and Student Advisor (contact details on your portal home page) and let us know what is happening in your life. If self-isolating, keep in touch with fellow learners using the course forums. It is good to keep up conversations at this time, and you will be able to share ideas and support each other.

We understand that we may face times when some staff are not available. Each team is looking at how we can cover and support each other. We will do our best to continue to provide an excellent service, but we may face challenges. We will deal with them if and when they happen, and will work hard to ensure that the impact on learners is minimised as much as possible. We will use this platform to keep you updated on any new developments, so please check back regularly.

He waka eke noa- we are all in this waka together, and we are in pretty rough water at the moment. Let’s support and be kind to each other. It’s a crazy world out there.

Kia kaha, stay strong.

Weekly Planner

Use this template to plan your weekly schedule.

Learning with Tamariki

Our tips to navigating study and childcare during self-isolation

Look After Yourself

Our tips to managing your physical, mental and emotional wellbeing


An on-demand tutoring service available to all TANZ eCampus learners


Let’s keep connected: a resource on how to download and install Skype

Working and Studying from Home

Strategies for creating healthy work/life balance and managing physical and emotional wellbeing.