You can provide great customer service!
Make sure that as a professional administrator you know how and when to communicate appropriately with a broad range of customers and clients – both internal and external. You really do ensure the smooth running of the administrative function and you need to know the most acceptable way to communicate in a range of situations. Download course guide.
You can study fees-free
From 1 January 2018, tertiary education will be fees-free for eligible first-time tertiary students on programmes level 3 and above. You may be eligible to study this course fee-free. Find out if you’re eligible for free study.
Benefits to you
Understand theories of communication
A good knowledge of communication techniques and expectations will enable you to manage your way effectively through a range of experiences and ensure good outcomes. This course will help you to understand appropriate communication behaviours and demonstrate these in a practical and professional manner within your work environment.
Provide great customer service
Customers are not just external clients. Customers of an administration team also include the people that work alongside you in the office. You need to know how to provide all your clients with the best possible service to support them in their role. At the conclusion of this course you will know how to achieve just that!
- Level: 3
- Credit: 15
- Course fee: $169.58 (domestic students). Includes GST.
- Duration: 10 weeks
- Indicative hours per week: 15
- EFTS: 0.125
How long will it take?
This course is delivered over 10 weeks. NZQA guidelines suggest up to 150 hours of total study time for a 15 credit course. So to complete this course successfully in the 10 weeks you must be prepared to devote approximately 15 hours per week to your study. Depending on your previous academic online experience and course level this may vary to a certain degree.
If you want to study as a full-time student you can enrol on more than one course at a time. Please speak to one of our Sales and Learner Service Coordinators for more information on 0800 328 269 or refer to https://www.studylink.govt.nz/about-studylink/glossary/full-time-definition.html
Please be aware that some of the learning resources within this course have been specifically designed for a Windows environment. If you are a MAC user, please advise your course facilitator who can show you how to access alternate resources to ensure that you are not disadvantaged whilst studying.
“As a stay at home mum, I love the fact I don’t need to leave the house to learn and complete this qualification – this is one of the best things about it."
TANZ eCampus is offered by eight of New Zealand’s major tertiary providers including:
All qualifications will be awarded by one of these providers. Courses completed through TANZ eCampus are industry recognised and accepted by the New Zealand Qualifications Authority (NZQA). Graduates may attend the graduation ceremony of the relevant tertiary partner and will receive a parchment from the institute at which they enrolled.